Frequently Asked Questions
You will have to provide proof of your identity, earnings and address with the likes of passport or drivers licence, payslips and a recent utility bill.
In the first instance, your identity and credit levels will be checked by a third party company UK Tenant Data for your security and peace of mind. You will need to then bring the same ID to us so that we can verify your details are the same.
When you sign for a lease, each person named on the lease will need to prove their ID. So, for two tenants sharing a flat, both will need to do so. For a family renting a house, the parents will need to do so. If you're unsure, the rule is generally each adult living in the property.
Most times, everybody who is named on the lease should come to sign the lease at the same time. If this is impossible to do, a written agreement to arrange the details of the signing will need to be made.
It varies from property to property and can also depend on the type and size of the pet. It's always best to check at the time when you are arranging a viewing.
We can assist those tenants whose circumstances require them to exit their property early, although you may be required to cover the landlords advertising costs.
No, we will contact the energy providers and council tax authority to advise them of your details and they will contact you directly with your new account details.
Assuming your property is ready to be rented it will take 1 - 2 weeks to secure a new tenancy. The highly popular areas such as city centre and west end tend to let very quickly, in most cases within 1 week.
We offer a rent guarantee insurance which can guarantee your rent in the event your tenant can't or won't pay. Whether you take this or not, we will carry out our vigorous rent chasing process and keep you updated every step of the way.
We inspect properties at least every 3 months and report our findings to you so you can see how your property is being maintained.
Yes, it is possible to sell a property with a sitting tenant, however it will limit you selling to investors.