Frequently Asked Questions



What documents do I need when applying for a tenancy?

You will have to provide proof of your identity, earnings and address with the likes of passport or drivers licence, payslips and a recent utility bill.

In the first instance, your identity and credit levels will be checked by a third party company UK Tenant Data for your security and peace of mind. You will need to then bring the same ID to us so that we can verify your details are the same.

When you sign for a lease, each person named on the lease will need to prove their ID. So, for two tenants sharing a flat, both will need to do so. For a family renting a house, the parents will need to do so. If you're unsure, the rule is generally each adult living in the property.

Most times, everybody who is named on the lease should come to sign the lease at the same time. If this is impossible to do, a written agreement to arrange the details of the signing will need to be made.

Do you accepts pets?

It varies from property to property and can also depend on the type and size of the pet. It's always best to check at the time when you are arranging a viewing.

What if I need to terminate my lease early?

We can assist those tenants whose circumstances require them to exit their property early, although you may be required to cover the landlords advertising costs.

Do I have to set up my own electricity account?

No, we will contact the energy providers and council tax authority to advise them of your details and they will contact you directly with your new account details.


How do you market my property?
We advertise in all the major website portals such as Rightmove, outdoor boards and extensive local advertising on Radio, publications and social media.
How long will it take to rent my property?

Assuming your property is ready to be rented it will take 1 - 2 weeks to secure a new tenancy. The highly popular areas such as city centre and west end tend to let very quickly, in most cases within 1 week.

What happens if my tenant doesn't pay their rent?

We offer a rent guarantee insurance which can guarantee your rent in the event your tenant can't or won't pay. Whether you take this or not, we will carry out our vigorous rent chasing process and keep you updated every step of the way.

How often do you inspect my property?

We inspect properties at least every regularly and report our findings to you so you can see how your property is being maintained.


We've never bought a property before, what would be the first thing you advise?
Unless you are a cash buyer you will need to take out a mortgage to help purchase the property so it is essential to find out how much you can borrow, how much you can afford and that you will ultimately be acceptable to a mortgage lender. You can speak with our market mortgage advisers free of charge who can answer all these questions.


Should I decorate my property or carry out any repairs before putting my property up for sale?
It will depend on the amount and cost of the work and how quickly you have to/want to sell. We can offer guidance to help you decide and can help organise any works you may wish to undertake.
Is it possible to sell my property without serving my tenants notice?

Yes, it is possible to sell a property with a sitting tenant, however it will limit you selling to investors.


I've inherited some money and want to invest in Glasgow property, what would you recommend?
Everyone's aims & aspirations are different and we will tailor a strategy to suit your needs. The best thing to do is get in touch.